Refund policy
Returns, Refunds & Cancellations
U.S. Orders Only
We currently accept returns for orders shipped to addresses in the United States only.
Return Window
You may request a return within 30 calendar days after your order is delivered. If the deadline falls on a weekend or public holiday, it will be extended to the next business day.
Return Eligibility
To be eligible for a return, the item must be unworn, unused, and in its original resalable condition, with all tags and original packaging included.
Items showing signs of wear, damage, odor, stretched cord, missing beads, or missing packaging may not qualify for a refund.
How to Start a Return
Please contact us at support@talisloom.com before sending anything back. Include your order number and the reason for your return.
Do not send your item to any address before your return has been approved. We will provide the return instructions and return address after approval.
Return Shipping and Restocking Fee
For customer-initiated returns, including change-of-mind, sizing, or gift returns:
- Customers are responsible for return shipping costs.
- A 20% restocking fee will be deducted from the refundable item amount.
- Original shipping charges are non-refundable.
- We recommend using a trackable shipping service.
Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if your item is damaged, defective, or incorrect. Please include your order number and photos of the item and packaging.
If the issue is confirmed, we will provide a replacement or refund. The 20% restocking fee will not apply, and we will cover the return shipping cost.
Final Sale Items
Products marked “Final Sale” at the time of purchase are not eligible for return, refund, or cancellation.
Exchanges
We do not offer automatic exchanges.
If you need a different size or product, please request a return and place a separate order after your return has been approved.
For damaged, defective, or incorrect items, we will arrange a replacement at no additional product or return-shipping cost.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 7 business days. The refund amount may be reduced by the 20% restocking fee, return shipping costs, and any non-refundable original shipping charges.
Your bank or payment provider may need additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@talisloom.com.
Order Cancellations
You may request to cancel an order within 15 minutes of placing it, provided that the order has not yet been fulfilled.
After this 15-minute window or after fulfillment has begun, we cannot guarantee that the order can be canceled.