Shipping policy
Shipping Policy
Last updated: August 6, 2026
Shipping Destinations
We currently ship orders to eligible addresses within the United States. Shipping availability may vary by product and destination. The shipping options available for your order will be shown at checkout.
Order Processing
Orders are processed after payment has been successfully authorized.
Processing time is separate from shipping transit time. Orders may require additional processing time during holidays, promotions, product launches, or periods of high order volume.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping Rates
Depending on your order, product, promotion, and delivery address, the following shipping options may be available:
- Free Standard Shipping: $0
- Standard Shipping: $15
- Express Shipping: $15
The final shipping options and charges shown at checkout apply to your order. Shipping rates may change from time to time.
Delivery Estimates
Estimated delivery dates, when available, are shown at checkout or in your shipping confirmation email.
Delivery estimates are not guaranteed and may be affected by the shipping carrier, weather, holidays, address issues, customs processing, or other circumstances outside our reasonable control.
Shipping transit time begins after your order has been processed and handed to the carrier.
Order Changes and Cancellations
You may request an order cancellation within 15 minutes after placing your order, provided that the order has not already been fulfilled.
Please contact us as soon as possible at support@talisloom.com. Once an order has entered fulfillment or been shipped, we may be unable to cancel or change it.
If we cancel an order after payment has been collected, the refund will be issued to the original payment method.
Tracking Information
Once your order ships, we will send tracking information to the email address provided at checkout.
Tracking information may take some time to become active or update after the carrier receives the package.
If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, your building’s mailroom, and the shipping carrier first. If you still cannot locate the package, contact us at support@talisloom.com.
Lost, Damaged, or Incorrect Orders
Please contact us promptly at support@talisloom.com if:
- Your package arrives damaged.
- You receive the wrong item.
- Your order is missing an item.
- Your package appears to be lost or has not arrived within the expected delivery period.
For damaged or incorrect orders, please include your order number and clear photographs when contacting us. We will review the issue and provide an appropriate solution in accordance with our Refund and Return Policy.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if you request that the order be shipped again.
Taxes and Additional Charges
Applicable sales taxes may be calculated and collected at checkout.
If any additional delivery, customs, import, or carrier charges apply and are not collected at checkout, those charges may be the customer’s responsibility.
Shipping Delays
If we are unable to ship your order within the timeframe stated at checkout or within any legally required timeframe, we will notify you and provide the options required by applicable law, which may include accepting a delayed shipment or cancelling the order for a prompt refund.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Email: support@talisloom.com
Business address:
迎丰中路，兴泰财富大厦5栋301-8
怀化市，湖南省 418000
中国